Rod Service Information
Rod Service Links.
CLICK FOR ROD SERVICE FORM (PDF)
Temple Fork Outfitters Fly Rod Service
Temple Fork Outfitters Conventional Rod Service
Temple Fork Outfitters Mooching and Downrigger Rod service
Lifetime Warranty Information
Rod Failure article by Tom Kirkman, read it here.
Temple Fork Outfitters™ Canada Fly Rod Lifetime Warranty
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Rod Service Parts Now Available
You can now purchase a replacement part without sending in your entire rod. Please Follow these instructions.
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Download the Rod Service Form here, Fill in your contact information and rod details on page 1, and email it along with 2 photos of your rod.
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Photo: 1 Of the entire rod showing the sections laid out so all sections are visible.
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Photo: 2 The rod details clearly visible above the handle section, showing the model and line weight.
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Email the form and photos to rodservice@tforods.ca
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Once we receive your request, we will contact you with the part availability and pricing.
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Replacement part orders are billed at the listed part price ( per section) plus a $35.00 Handling fee and Provincial / Federal taxes from the Province of residence.
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If indicated, Plus $21.00 Freight is also charged on oversize rods.
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Note: No exchange, No refunds on rod service parts
Temple Fork Outfitters Broken Fly Rod Service
Regardless of the cause, if you break your rod, we will replace the damaged section(s) for a service fee per section + Provincial / Federal taxes from Province of residence.
NOTE: We only service fly rods that were purchased in Canada. If you purchased your rod outside of Canada, please refer to the Temple Fork Outfitters USA website for service information. TFO Canada does not offer a warranty or broken rod service for TFO rod blanks or custom built rods, this service is only for factory built rods purchased in Canada.
Warranty claims originating from outside Canada on a TFO rod purchased in Canada, please contact your country’s regional TFO dealer/distributor or TFO USA as TFO Canada only handles warranties within Canada.
TFO Canada provides a replacement service to the original registered owner for the lifetime of the rod. If we no longer have the appropriate parts to service your fly rod, we will contact you with alternative options. TFO Canada reserves the right, at their sole discretion, to accept service requests on unregistered or second owner fly rods.
Service Eligibility
The following service does not apply to the TFO Bug Launcher Office Rod. All other current TFO fly rods are eligible for service. To confirm eligibility on discontinued rod models, please contact us.
If You Live In The Calgary Area
You are welcome to bring your entire damaged rod to our office to have it serviced on site (this usually takes approximately 10 minutes). The service fee per damaged section + taxes still applies to walk-in service requests. Click here for a map to our office.
For Customers In Other Parts Of Canada
To mail in your service request, please send in the entire rod to our address in Calgary.
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Please download our broken rod service form and include it with your complete rod.
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A service fee per damaged section + Provincial / Federal taxes from the province of residence, shipping charges may also be extra, please see Broken rod service fees.
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NOTE: Once we fit the new section(s), we will contact you to finalize your rod service. Every attempt will be made to contact you; however, after 180 days, rods sent to TFO for repair will be disposed of if not paid for or claimed by the owner.
Please download our broken rod service form here and include it with your complete rod.
Ship your rod to:
TEMPLE FORK OUTFITTERS CANADA
6041 4TH STREET SE
CALGARY AB T2H 2A5
*It is not advised to send personal rod tubes, rod/reel carriers or any other personal items with your rod, we are not liable for the safe return of those items.
Payment Options
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All prices on our website are in Canadian Dollars
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Cheque, Money Order or E-transfer including taxes made payable to Temple Fork Outfitters
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Credit Card (VISA, MasterCard, American Express)
Lifetime Warranty Against Defects In Materials Or Workmanship
If you believe your rod is defective due to an issue with the materials or workmanship please view our Lifetime Fly Rod Warranty Policy.
Contact Us
Questions about a broken fly rod?
Please contact a Customer Service Team member at:
1-800-667-6895 or Click here to e-mail us
Temple Fork Outfitters Broken Conventional Rod Service
Regardless of the cause, if you break your conventional rod we will replace the damaged section(s) for a service fee per section + shipping and Provincial / Federal taxes from Province of residence.
NOTE: We only service conventional rods that were purchased in Canada. If you purchased your rod outside of Canada, please refer to the Temple Fork Outfitters USA website for service information. TFO Canada does not offer a warranty or broken rod service for TFO rod blanks or custom built rods, this service is only for factory built rods purchased in Canada.
Warranty claims originating from outside Canada on a TFO rod purchased in Canada, please contact your country’s regional TFO dealer/distributor or TFO USA as TFO Canada only handles warranties within Canada.
TFO Canada provides a replacement service to the original registered owner for the lifetime of the rod. If we no longer have the appropriate parts to service your fly rod, we will contact you with alternative options. TFO Canada reserves the right, at their sole discretion, to accept service requests on unregistered or second owner conventional rods.
Service Eligibility
The following service is for TFO Signature Series TiCr2 , TFO Signature Series TLFS, TLFC, TLSHS, and TLSHCP series. To confirm eligibility for discontinued rod models, please contact us.
If You Live In The Calgary Area
You are welcome to bring your entire damaged rod to our office to have it serviced on site (this usually takes approximately 10 minutes). The service fee per damaged section + taxes still applies to walk-in service requests. Click here for a map to our office.
For customers In Other Parts Of Canada
To mail in your service request, please send in the entire rod to our address in Calgary. Yes, you must send in the entire rod as we need to properly fit the new section(s) to your rod:
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Please download our broken rod service form and include it with your complete rod.
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Description of the rod including the series name, rod length, line weight, and the number of pieces (e.g. TLFC 6’6”5-2pc casting rod).
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Your return mailing address, daytime phone number, and email address.
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A service fee per damaged section + Provincial / Federal taxes from the province of residence, shipping charges may also be extra, please see Broken rod service fees.
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NOTE: Once we have received your rod and fit the new section(s), we will contact you by phone &/or email to finalize your rod service and get your rod on the way back to you. Every attempt will be made to contact you; however, after 180 days, rods sent to TFO for repair will be disposed of if not paid for or claimed by the owner.
Please download our broken rod service form here and include it with your complete rod.
Ship your complete rod to:
TEMPLE FORK OUTFITTERS CANADA
6041 4TH STREET SE
CALGARY AB T2H 2A5
Failure to include the proper return shipping information may result in delays and in additional fees. *It is not advised to send personal rod tubes, rod/reel carriers or any other personal items with your rod, we are not liable for the safe return of those items. We recommend using a carrier that provides tracking information in case of a problem. Please send your entire rod (insured) in the original rod tube you purchased with the rod or in an appropriate & secure tube to avoid any damage during shipping.
Payment Options
-
All prices on our website are in Canadian Dollars
-
Cheque, Money Order or E-transfer including taxes made payable to Temple Fork Outfitters
-
Credit Card (VISA, MasterCard, American Express)
If you prefer to pay by credit card, we will phone for your credit card number when we process your service request. Note that credit card payment may delay the processing of your service request.
What Happens When We Receive Your Rod
If you have followed the instructions above, we strive to have your replacement section(s) on the way back to you within 24 hours of receiving the damaged section(s). We use Canada Post Expedited Parcel™ service to ship your replacement section(s).
Lifetime Warranty Against Defects In Materials Or Workmanship
If you believe your rod is defective due to an issue with the materials or workmanship please view our Lifetime Conventional Spinning/Casting Rod Warranty Policy.
Contact Us
Questions about a broken Conventional Spinning / Casting Rod?
Please contact a Customer Service Team member at:
1-800-667-6895 or Click here to e-mail us
Temple Fork Outfitters Broken Mooching/Downrigger Service
Regardless of the cause, if you break your rod we will replace the damaged section(s) for a service fee and Provincial / Federal taxes from Province of residence.
NOTE: We only service rods that were purchased in Canada. If you purchased your rod outside of Canada, please refer to the Temple Fork Outfitters USA website for service information. TFO Canada does not offer a warranty or broken rod service for TFO rod blanks or custom built rods, this service is only for factory built rods purchased in Canada.
Warranty claims originating from outside Canada on a TFO rod purchased in Canada, please contact your country’s regional TFO dealer/distributor or TFO USA as TFO Canada only handles warranties within Canada.
TFO Canada provides a replacement service to the original registered owner for a period of one year from the purchase date. If we no longer have the appropriate parts to service your rod, we will contact you with alternative options. TFO Canada reserves the right, at their sole discretion, to accept service requests on unregistered or second owner fly rods.
Service Eligibility
The Following service is for 1264 S Guide Mooching Rod and 9’Downrigger rod series. To confirm eligibility on discontinued rod models, please contact us.
If You Live In The Calgary Area
You are welcome to bring your entire damaged rod to our office to have it serviced on site (this usually takes approximately 10 minutes). The service fee taxes still applies to walk-in service requests. Click here for a map to our office.
For Customers In Other Parts Of Canada
To mail in your service request, please send in the entire rod to our address in Calgary. Yes, you must send in the entire rod as we need to properly fit the new section(s) to your rod:
-
Please download our broken rod service form and include it with your complete rod.
-
Description of the rod including the series name, fly rod length, line weight, and the number of pieces (e.g.1264 S Guide Mooching Rod).
-
A our return mailing address, daytime phone number, and email address.
-
A service fee per damaged section + Provincial / Federal taxes from the province of residence, shipping charges may also be extra, please see Broken rod service fees.
-
NOTE: Once we have received your rod and fit the new section(s), we will contact you by phone &/or email to finalize your rod service and get your rod on the way back to you. Every attempt will be made to contact you; however, after 180 days, rods sent to TFO for repair will be disposed of if not paid for or claimed by the owner.
Please download our broken rod service form here and include it with your complete rod.
Ship your complete rod to:
TEMPLE FORK OUTFITTERS CANADA
6041 4TH STREET SE
CALGARY AB T2H 2A5
Failure to include the proper return shipping information may result in delays and in additional fees. *It is not advised to send personal rod tubes, rod/reel carriers or any other personal items with your rod, we are not liable for the safe return of those items. We recommend using a carrier that provides tracking information in case of a problem. Please send your entire rod (insured) in the original rod tube you purchased with the rod or in an appropriate & secure tube to avoid any damage during shipping.
Payment Options
-
All prices on our website are in Canadian Dollars
-
Cheque, Money Order or E-transfer including taxes made payable to Temple Fork Outfitters
-
Credit Card (VISA, MasterCard, American Express)